A payment failed or was declined
Why it happens, how to fix it and how to avoid losing access.
Online checkout with Stripe has not been switched on yet. This guide shows how it will work so you can read it ahead of time. Until then, you can pay by invoice. See Get an invoice or purchase order.
If a payment fails, Stripe may try again and we email the billing contact. Our Payment terms explain what happens if it is not resolved.
Fix it#
- Check the usual causes
The card has expired, the card is over its limit or short of funds, the billing address does not match your bank’s records, or the details were typed wrong.
- Update your card
Add the card again, or add a different one. See Update or replace your payment card.
- Complete any bank check
Some banks ask you to confirm a payment in your banking app or by a text message. If you miss it, the payment is declined.
- Call your bank if it is still declined
Banks sometimes block online or recurring payments. They can tell you why and allow it.
- Tell us if you are stuck
Email hello@idealine.io with the date and amount. We can send an invoice instead. See Get an invoice or purchase order.
Stripe only sends a receipt for a payment that succeeds. A failed payment sends no receipt.
Do not give your card details to anyone who contacts you saying a payment failed. Open your billing page yourself instead. See Open your billing page.
Related articles
- Update or replace your payment cardAdd a new card, make it the default and stop an old card being charged.
- Open your billing pageThe page hosted by Stripe where you see invoices, change your card and cancel.
- I do not recognize a chargeFind out whether a charge on your statement is from IdeaLine.
- Get help with billing and StripeWho to ask first, and which Stripe help pages answer common questions.
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