Billing at a glance
Where your payments, receipts, invoices and card live, and who to ask about each.
1 min read
Billing for IdeaLine runs on Stripe, a payment company. You pay, and later manage your payment details, on pages that Stripe hosts. IdeaLine never sees your full card number.
Find what you need#
| I want to… | Go to |
|---|---|
| Pay for my plan | Pay for your plan |
| Open my billing page | Open your billing page |
| Get a receipt for a payment | Find and download a receipt |
| Download an invoice or past payments | Download invoices and past payments |
| Change my card | Update or replace your payment card |
| Change my billing name, address or tax ID | Change your billing name, address or tax ID |
| Cancel my plan | Cancel your plan |
| Erase my billing information | Erase your billing information |
| Fix a payment that failed | A payment failed or was declined |
| Ask for a refund | Ask for a refund |
| Understand a charge I do not recognize | I do not recognize a charge |
| Get help from IdeaLine or Stripe | Get help with billing and Stripe |
Who holds what#
| Information | Where it lives |
|---|---|
| Card number, expiry and security code | Stripe only. It is typed on Stripe pages and never reaches IdeaLine. |
| Receipts and invoices | Stripe creates them. You reach them by email and in your billing page. |
| What IdeaLine keeps | Your billing name and email, the card brand and last four digits, your plan, amounts, dates, tax details and payment status. |
| Your workspace work (projects, ideas, files) | IdeaLine. Billing changes and cancelling never delete it. |
Good to know
Online checkout is being switched on. Until then, buttons on the Pay page say “Online checkout opens soon”, and you can pay by invoice. See Get an invoice or purchase order.
The facts about Stripe on these pages come from Stripe’s own help for customers. We link to it where it helps, and the last word on how a Stripe page works is Stripe’s.
Related articles
- Open your billing pageThe page hosted by Stripe where you see invoices, change your card and cancel.
- Find and download a receiptOpen your receipt, save it as a PDF, and get a new link if it has expired.
- Download invoices and past paymentsOpen your invoice history, save each invoice as a PDF and get a full statement for finance.
- Erase your billing informationWhat can be removed, what the law makes us keep, and exactly how to ask.
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