Contact support
How to reach us and what to tell us so we can help faster.
1 min read
Email hello@idealine.io. We read every message.
What to include#
- What you were trying to do.
- What happened, and any message you saw (a screenshot helps).
- Which page or tab you were on and which browser you use.
- The time it happened.
Be careful
Do not send passwords, 6-digit codes, recovery codes or card numbers. We will never ask for them. Please avoid attaching client or customer data. Describe the problem instead.
Other ways to tell us something#
- Suggest a feature. Use Suggest a feature in the footer of the app. Only signed-in members can send suggestions, which keeps the list free of spam.
- Security concerns. See the Security page.
- Is it down? Check the system status.
- Enterprise customers have priority support.
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