Billing questions and answers
Quick answers about cards, receipts, invoices, taxes, cancelling and your data.
Does IdeaLine store my card number?
No. You type card details on Stripe pages. IdeaLine receives the card brand and last four digits, your billing name and email, the plan, amounts, dates, tax details and payment status.
Is my payment secure?
Payment pages are hosted by Stripe, which runs payment security at the highest level of the card industry’s standard, and we keep card data out of our systems. See our Payment terms and Security page.
What currency do you charge in?
US dollars. Prices are per workspace, not per person, and exclude taxes unless stated. See Compare plans.
Where is my receipt?
Check your email, then see Find and download a receipt.
Can I get all my invoices at once?
Your billing page lists them one by one (Download invoices and past payments). We can send a single statement on request.
How do I add a VAT or tax ID to invoices?
Add it in your billing information (Change your billing name, address or tax ID) before the next payment.
Will cancelling delete my data?
No. Your workspace and data stay. See Cancel your plan.
Can I pay by invoice or bank transfer?
Yes, ask us. See Get an invoice or purchase order.
My receipt link says it has expired.
Open it and enter your email to get a new link. See Find and download a receipt.
How do I erase my billing information?
See Erase your billing information. Some records, such as tax records, must be kept.
Related articles
- Billing at a glanceWhere your payments, receipts, invoices and card live, and who to ask about each.
- Pay for your planHow checkout works on a page hosted by Stripe, and what to do while it is being finished.
- Cancel your planCancel in your billing page. Cancelling never deletes your workspace or data.
- Erase your billing informationWhat can be removed, what the law makes us keep, and exactly how to ask.
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