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Troubleshooting

A download did not start or looks wrong

Fixes for PDF, Excel, CSV, image and ZIP downloads.

1 min read
  • PDF opens a print window. That is expected. Choose Save as PDF as the destination. Chrome or Edge gives the best result.
  • Nothing happens. Your browser may be blocking a download or a pop-up for this site. Allow it and try again.
  • You do not see the Download button. It needs a role with the permission to export. Ask an owner or admin. See Roles and permissions reference.
  • The file will not open. CSV files open in any spreadsheet app. If Excel shows odd characters, import the file as UTF-8.
  • The file is empty. Check your filters and period. An export with nothing in view may be blank.

Need a different format? See Download the calendar as a PDF, PNG, JPG, SVG or EPS for pictures and PDF, and Download everything: your data backup for full data.

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