I cannot sign in
A checklist from the simplest cause to the less common ones.
1 min read
- Check the address
Use the email address your invitation went to. A typo or a different address is the most common cause.
- Check the password
Passwords are case-sensitive. If you are not sure, choose Forgot password?. See Reset a password you forgot.
- Check your code, if you use two-step sign-in
Type the newest 6-digit code. Codes change every 30 seconds. Make sure your phone’s clock is set automatically.
- Wait a minute if you tried many times
IdeaLine asks you to wait after too many wrong codes.
- Lost your phone?
- Try another browser or a private window
This rules out a stale page or a browser extension.
- Check the system status
See status.
- Still stuck?
See Contact support.
Be careful
Never share your password or code with anyone who contacts you, including someone who says they work for IdeaLine.
Related articles
- Reset a password you forgotGet a reset link by email and choose a new password.
- You lost your phone or cannot use your authenticatorThe ways back in, using a recovery code or asking an admin.
- I did not get an email from IdeaLineWhere to look for invitations, reset links, sign-in links and alerts.
- Contact supportHow to reach us and what to tell us so we can help faster.
Still stuck on this one?