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Troubleshooting

IdeaLine looks wrong or is slow

Refresh, update, try another browser and check the status page.

1 min read
  1. Refresh the page

    Press Ctrl + R (or Cmd + R). For a hard refresh, add Shift.

  2. Update your browser
  3. Try a private window

    If it works there, a browser extension or saved data is the cause. Turn extensions off one by one.

  4. Check your connection and the system status

    See status.

  5. Sign out and in again

Still wrong? Send us a note with what you clicked, what you expected and what happened. See Contact support.

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